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Coach travel in Britain with National Express

National Express coach BOOK TICKET NOW

1. How to check coach times

There are several simple ways to check the timetable in the UK:

  • The easiest way to find the coach connection is to use a journey planner on our website europebus.co.uk. This allows you to see most of the connections offered by National Express.
  • Directly on the National Express website. You can find all timetables, ticket and pricing information using journey planner.
  • You can call Traveline on +44 (0) 871 200 2233. Traveline is providing information for local and intercity transport in the UK (call centre is open from 08:00-20:00) or simply visit the Traveline website www.traveline.org.uk.
  • www.transportdirect.co.uk is also a transport information website for people who wish to plan their journey in the UK , designed to provide train, bus, coach and air information within UK.
  • If you don't wish to check the timetable online, you can call National Express directly +44 (0) 8717 818181 - lines are open between 08:00 and 20:00 every day.

2. How to check online prices for coach connections in the UK

Checking prices for coach connections within the UK is not complicated:

  • You can do this through our journey planner, located on the front page. You must fill in all fields, then you have to click on the Coaches times & fares button, you'll be redirected to the National Express. Being already on the website of National Express, you get a list of coach connections (you need to choose a connection and select the number of people wanting to travel, or the type of person travelling - a student, a dependent person, etc). You will receive schedules and prices.
  • Directly on the National Express website; having filled all the fields you must click on the button See Tickets & Prices, then you will receive a list of coach connections (you need to choose a connection and select the number of people wanting to travel, or the type of person travelling - a student, a dependent person, etc.). Click and you will receive a price list.
  • Alternatively, you can contact the National Express bookings +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).

3. How to buy tickets online for coach travel within Britain

There are several simple ways:

  • For most of the connections offered by National Express in the UK you can make a purchase through our journey planner, located on the front page. Just fill in all fields and follow the instructions.
  • To purchase tickets online, you can do it directly on the National Express website. The National Express in journey planner shows all the names of larger and smaller towns, cities and airports.
  • Types of ways in which the ticket is obtained:
  1. e-ticket: a ticket you must print yourself at home,
  2. m-ticket: a text message on your mobile phone,
  3. by collection: in one of the National Express office,
  4. by post: allow 7 working days.

Note: In some cases e-tickets and m-tickets may be not available for the journey, this happens when the connections are made with companies other than National Express. You can still buy a ticket online, but it will be delivered by post or it will be ready to collect in the offices of National Express.

4. How far in advance can you book a ticket?

Most National Express timetables are valid from the beginning of March until the end of February each year, this gives the possibility to book travel up to a year earlier.

5. Can I book an "open jaw" (a return originating from a different stop)?

(This option is not available online now) An open jaw return, sometimes known as a round trip, is one that takes you from A to B, but returns to or from a different location - C to A or B to C.

Please click here for a version of the journey planner which includes an open jaw booking facility for National Express services.

6. Is it possible to buy tickets online for travel within Britain while living outside the UK?

You can book e-tickets from anywhere in the world. Just follow the same instructions as in point No. 3, but the only form of delivery of the ticket is the e-ticket, it means that you have to print the ticket yourself.

7. A guide to the tariffs

Here are some of the fares offered by National Express:

Funfares - the cheapest tickets available only online on a limited number of routes. The earlier you book the ticket, the more likely it is that you get the lowest price.
Standard & Economy - what is the difference between Economy and Standard fare?
Standard fare is valid in the so-called peak traffic, ie when travelling in both directions falls on one of the following days:

  • Fridays - all year round,
  • Saturdays - in July and August,
  • Christmas and New Year
  • Apart from these days we get the Economy fare.

Advance Fare (Apex) is offered to customers who purchased tickets at least seven days prior to travel. Apex tickets are not refundable, but you can change your reservation.

8. How to find the cheapest journey available in National Express?

  • The cheapest option to travel with National Express is to get the Funfare ticket (even for £1). If you are interested in finding more details for that fare click here:
  • Another way to find the cheapest journey in the National Express is to buy a ticket at least 7 days prior to travel. You can get an Advance (Apex) ticket, cheaper than the Standard and Economy fares.
  • Consider dividing the journey into sections, you can get a lower price, where the two tickets are cheaper than one: You'll sometimes find a situation where the fare from A to B plus the fare from B to C is less than the fare from A to C . As long as the coach stops at point B, you can use the ticket. For example, instead of buying a ticket for the full journey from Birmingham to Stansted Airport, you can save money by buying two tickets, one from Birmingham to Milton Keynes and the second from Milton Keynes to Stansted Airport. This is just an example of the method that could be used. It may be that; one leg is in the tariff Funfare, and the second in the tariff Advanced (Apex)

9. How to change the ticket?

Changes may be made before travel by calling National Express +44 (0) 8717 81 81 81. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).

Callers must have the data from the credit / debit card. Please note that your reservation change may change to higher tariffs and an administrative fee will be charged.

10. Discounts and discount cards offered in the National Express for children, youths, disabled persons and families.

Discount card for people between 16 and 26 years

16-26 Coachcard - entitles you to discounts of up to 30% on all National Express routes. In some cases, depending on the route, time and date of travel, the reduction may be less than 30%, but can never be less than 20%. If someone is in possession of "Young Person's Coachcard" this is the same as "16-26 Coachcard". If you want to buy this card just click here.
Coachcards at National Express are available to everyone, regardless of nationality or citizenship, as long as they meet the conditions set for each type of card.
For the £10 the card can be purchased for 1 year, for the £25 you can buy the card for 3 years.

Another offer is a Brit Xplorer. This is a card for visitors and travellers.

National Express has introduced an offer for visitors and travellers called Brit Xplorer, it allows you to reach and explore over 1000 places in the UK, at an incredibly low price. Travelling with Brit Xplorer, you are guaranteed to travel in a comfortable coach, for a low price. It is the passenger who decides when and where he want to go. Every day you can be in another place or at several locations throughout England, Scotland and Wales.

Brit Xplorer card is periodic and is available in three variants:

  1. Habo: 7-day card, price £79,
  2. Footloose: 14-day card, the price of £139,
  3. Rolling Stone: 28-day card, price £219.

If you want to buy Brit Xplorer, click here.

National Express also has an offer for families.

Take advantage of great savings on family travel across the UK. Simply choose the Family Coachcard that's best for you and your family and get free child travel all year round.

  1. Family 1plus1 Coachcard - for just £8 for one year a child can travel free when accompanied by one full fare paying adult.
  2. Family 2plus2 Coachcard - for just £16 for one year two children can travel free when accompanied by two full fare paying adults.

If you want to order your Family Coachcard please click here. Family Coachcards are available to everyone, regardless of nationality or citizenship, as long as they meet the conditions set for each type of card.

11. What is the exact address and phone numbers for the National Express company?

  • Asking for advice, wanting to change the ticket or for refund, please contact National Express booking line +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).
  • Helpline for people with disabilities +44 (0) 8717 818179.
  • Textphone for customers who are deaf or with hearing difficulties : +44 (0) 121 455 0086.
  • Postal address for National Express customers:

    Customer Relations
    National Express
    PO Box 9854
    Birmingham
    B16 8XN
  • website: www.nationalexpress.com

12. Your ticket guarantees you a seat.

You can sit on any vacant seat when you board the coach. A seat is automatically guaranteed at time of ticket purchase. The ticket reservation system does not provide for the purchase of tickets when there are no seats available.

13. The luggage allowance.

The luggage allowance on National Express coaches is two medium sized suitcases per customer, each weighing no more than 20 kilograms and 1 piece of hand luggage, which must be located on the shelf above your head or under the passenger seat.

A medium sized suitcase is defined as not exceeding: Height 70cm x Width 30cm x Depth 45cm.

Skis and surfboards can be carried but are subject to space being available.

Although there are many items you can carry on board a coach, there are a few items that National Express do not allow, to ensure the safety and comfort of other passengers and their luggage. Unfortunately National Express is unable to carry items that are perishable including meat and fish, and other items that may be fragile or have sharp or protruding edges. We request that you do not bring the following items in your luggage:

A full list of items that are not allowed on board are detailed below:

  1. Any weapons
  2. Drugs or solvents (other than medicines)
  3. Live or dead animals
  4. Fish or insects
  5. Battery powered wheelchairs/disabled scooters, unless they are pre-booked
  6. Prams
  7. Non folding pushchairs
  8. Non folding bicycles
  9. Any other items considered unsuitable for carriage by reason of their weight, size, shape or type.

14. Transportation of disabled people and wheelchairs.

National Express accept lightweight manual wheelchairs for travel, subject to them being capable of being stowed in the luggage hold of the coach. Mobility scooters can also be stowed, but please check with our Disabled Persons' Travel Helpline before travelling.

National Express has a growing number of fully accessible coaches. Pre-booking is required to ensure that the wheelchair type is capable of being fully and safely secured on the coach.

For further information, please telephone Disabled Persons' Travel Helpline on +44 (0) 8717 818 179.

15. Animals and livestock

National Express only accept assistance dogs on all services, no other animals can be carried.

16. Bikes

You can take a bike when you travel with National Express, as long as it is designed to fold in half by means of a special link in the main frame and is carried in a proper protective carrying case.

17. Travelling with children and age restrictions.

  • All children under 14 years of age must be accompanied by an adult aged 16 or older when travelling with National Express.
  • Children aged 0-18 months, can travel with an adult, but the child must sit in a secured seat, rear-facing,
  • Children 18-36 months of age may travel with an adult, but the child must sit in a secured seat, facing forward,
  • People travelling with a child must have a safety seat!
  • Older children (up to 11 years or up to 150 cm in height) may use booster cushions, which are equipped in the coach. You will need to purchase child tickets if your children are 3 years old or over.

18. How do I find the exact location of my stop when travelling with National Express?

If you are boarding at a main bus/coach station or an airport and a specific place is not printed on your ticket, please check the information boards or screens when you arrive.

Please use destination finder to view a map of your stop location.

19. What should we do when we'll be late for the coach connection?

Unfortunately, if the passenger is late for the coach connection and the delay wasn't the fault of the National Express, the ticket expires and the passenger will not be able to receive reimbursement for unused tickets.

If you know that you will miss the coach for which you bought a ticket, call National Express and ask to change your reservation, the reservations department +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).

If you want to catch a connection the same day, as soon as possible, ask for a ticket that can be sent as a text message (m-ticket). Please note that fees will be charged for making changes.

In some cases it's better to buy a new ticket, especially if it was bought in the Funfare promotion, the fee may be higher than the value of ticket purchased. All changes are subject to a booking fee and you will have to also cover the difference between the price of a Funfare fare and a Standard fare.

 

Coach travel in Britain with Megabus

Megabus coach BOOK TICKET NOW

1. How to check coach times?

There are some simple ways to check the timetable in the UK:

  • Directly on Megabus page, you can find all timetables, ticket and pricing information using journey planner. Just fill in all fields in the journey planner. After filling in all fields, click on START SEARCH button and you will receive all coach connections.
  • You can call Traveline on +44 (0) 871 200 2233. Traveline provides information for local and intercity transport in the UK  (call centre is open from 08:00-20:00) or simply visit Traveline website www.traveline.org.uk.
  • www.transportdirect.co.uk is also a transport information website for poeople who wish to plan their journey in the UK , designed to provide train, bus, coach and air information within the UK.
  • You can also contact the Megabus company +44 (0) 0871 2663333 or reservation department 0 900 160 0900. Lines are open 7.00-22.00, 7 days a week.

2. How to check online coach prices in the UK?

Checking prices on Megabus coach services within the UK isn't complicated:

  • Directly on the Megabus you must fill in all fields (including the type of traveler - a student, a dependent person, etc.) you need to click the Start Search button, you'll get the connections list with  prices (you need to choose the connection or connections). Click on the button ADD JOURNEY(S) TO YOUR ORDER and you'll get a full price.
  • Alternatively, you can also contact Megabus +44 (0) 0871 2663333 or 0 900 160 0900. Lines are now open from 7.00 to 22.00, 7 days a week.

3. How to buy tickets online for travel in the UK?

There are several simple ways:
To purchase a ticket online, you can do it directly on the Megabus website.

  • e-ticket: this is not a typical ticket, after the online reservation you'll receive a reference number that must be presented at the coach.
  • m-ticket: a text message to your mobile phone

Additionally, tickets can be purchased in one of the Megabus offices:

  • Stagecoach Scotland, Aberdeen Bus Station, Guild Street, Aberdeen
  • Stagecoach Scotland, Edinburgh Bus Station, St Andrew Square, Edinburgh
  • Inverness Bus Station, Margaret Street, Invernes

4. How far in advance you can book a ticket?

Tickets can be purchased up to 45 days before departure.

5. Can I purchase tickets online for travel in the UK, living outside the UK?

You can book e-tickets from anywhere in the world. Just proceed as in point. No. 3, however the only form of the ticket is an e-ticket.

6. Megabus pricing

You can travel with Megabus in the UK for only £1. Megabus offers the best prices to those who purchase tickets in advance and those who choose less popular destinations. All trips offered by Megabus represent excellent value and low price. Please note that due to the high volume of sales at Megabus, prices can fluctuate between searches.
There is a one-time fee for the reservation of 50p and this fee is the same for all bus routes. This is a fee to cover bank and administrative charges.

7. How to find the cheapest connection offered by Megabus?

The cheapest option to travel with Megabus is to purchase tickets in advance. Tickets can be purchased up to 45 days before departure. (Even for £1). If you are interested click here

8. How to modify the ticket?

Can I change my booking?
Of course, Megabus allows changes to a reservation, but the process must be completed earlier than 24 hours before departure. There is a £1 fee (50p booking fee and 50p fee for booking changes). Modification of tickets can be made here. Please note that you can make changes to tickets purchased online only.

9. What is the exact address and phone numbers to the Megabus company?

Asking for advice, wanting to change the ticket or for refund, please contact Megabus +44 (0) 0871 2663333 or 0 900 160 0900. Lines are open from 7.00 to 22.00, 7 days a week.
Helpline for people with disabilities +44 (0) 141 332 9841
Postal address for Megabus customers:
Customer Services
megabus.com/megatrain.com
Buchanan Bus Station
Killermont St
Glasgow
G2 3NW
website: www.megabus.com

10. Your ticket guarantees you a seat.

You can sit on any vacant seat when you board the coach. Seat is automatically guaranteed at time of ticket purchase. Ticket reservation system does not provide for the purchase of tickets when there are no seats available.

11. The carriage of luggage.

You can carry a maximum of one piece of luggage per passenger weighing no more than 20 kg and not bigger than the size of a standard suitcase. Passengers can also take on board one piece of hand baggage, which must be placed on a shelf above your head or under the passenger seat. We kindly request that you do not bring the following items within your luggage:
A full list of items that are not allowed on board are detailed below:

  1. Any weapons
  2. Drugs or solvents (other than medicines)
  3. Live or dead animals
  4. Fish or insects
  5. Battery powered wheelchairs/disabled scooters, unless they are pre-booked
  6. Prams
  7. Non folding pushchairs
  8. Non folding bicycles
  9. Any other items considered unsuitable for carriage by reason of their weight, size, shape or character.

12. Carriage of persons with disabilities and wheelchairs.

Megabus vehicles are fully accessible for disabled people on wheelchairs on some lines:

Megabus service M9
Aberdeen - Glasgow / Edinburgh via Dundee and Perth
Megabus service M90
Inverness - Edinburgh / Glasgow via Perth
Megabus service M7
Cardiff to London
Megabus service M10
Bristol to London
Megabus service M6
Plymouth to London via Exeter
Megabus service M20
Edinburgh via Newcastle to London, Scotch Corner, Wakefield and Sheffield

If passengers are regular wheelchair users, they will need to buy a ticket by telephone +44 (0) 141 332 984, opening hours: Monday to Friday from 08:00 to 20:00, Saturday from 10:00 to 18:00, Sunday from 10:00 to 18:00.
The customer service agent will require details of the journey and you should also have data from your credit or debit card. The agent will also verify if space is available for the disabled person for the selected connection. You also have to provide details of any accompanying persons.
It is very important to make reservations as soon as possible but no later than 48 hours before the scheduled date of travel.
The driver will help you when entering and exiting the vehicle and if necessary will lead you to a designated place. If the person does not have to continuously use a wheelchair and can locate it in the hold, then the person can buy a ticket online in the usual way.

13. Transport of animals

Unfortunately, you can't bring your dog or other animals, except guide dogs.

14. Bikes

Unfortunately, you can not bring a bike.

15. Age restrictions and travelling with children.

  • All children under 14 years of age must be accompanied by an adult aged 16 or older when traveling with Megabus,
  • Children aged 0-18 months, can travel with an adult, but the child must sit in a secured seat, rear-facing,
  • Children 18-36 months of age may travel with an adult, but the child must sit in a secured seat, facing forward,
  • People traveling with a child must ensure a safety seat!
  • Older children (up to 11 years or up to 150 cm in height) may use booster cushions, which are equipped with the coach. You will need to purchase child tickets if your children are 3 years old or over.
  • Children aged under 3 travel free and should not be included in the booking process, but the seats are not guaranteed without a ticket.

16. How to check a carriers' destinations and where are the stations and bus stops are located?

Details of connections and interchanges for Megabus services, including maps, can be found in the on the website www.megabus.com
If you would like to check if the connection runs to a certain place, you can call Traveline +44 (0) 8712 00 22 33.
You can also contact Megabus +44 (0) 0871 2663333 or reservation department 0 900 160 0900. Lines are open from 7.00 to 22.00. 7 days a week.

17. What should you do when you miss the bus?

Unfortunately, if the passenger is late for the bus on which booked the ticket and the delay was not the fault of the Megabus, the ticket expires and the passenger will not be able to receive a refund for the unused ticket.

 

International coach travel with Eurolines

Eurolines coach BOOK TICKET NOW

1. How to check coach times?

There are several simple ways to check the timetable for international services:

  • On europebus.co.uk we have presented the timetable for the international coaches. Simply search for information for the country you intend to go to.
  • The easiest way to find the coach connection is to use a journey planner on our website europebus.co.uk. This allows you to see most of the connections offered by Eurolines.
  • Directly on the National Express or Eurolines website. You can find all timetables, ticket and pricing information using journey planner.
  • If you don't wish to check the timetable online you can call National Express / Eurolines directly +44 (0) 8717 818181 - lines are open between 08:00 and 20:00 every day.

2. How to check online prices for international coach connections?

Checking prices for international coach connections in the UK is not complicated:

  • On europebus.co.uk we will try to provide the necessary information, including pricing.
  • You can do this through our journey planner, located on the front page. You must fill in all fields, then you have to click on the Coaches times & fares button, you'll be redirected to the National Express. Being already on the website of National Express, you get a list of coach connections (you need to choose a connection and select the number of people wanting to travel, or the type of person travelling - a student, a dependent person, etc). You will receive schedules and prices.
  • On the National Express or Eurolines website; having filled all the fields you must click on the button See Tickets & Prices, then you will receive a  list of coach connections. You need to choose a connection and select the number of people wanting to travel, or the type of person travelling - a student, a child, etc.). Click and you will receive a price list.
  • Alternatively, you can also contact the National Express / Eurolines bookings +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).

3. How to buy tickets online for travel from the UK?

To purchase tickets online you have to do it directly on Eurolines website.

Types of ways in which the ticket is obtained:

Eurolines offers three ways to issue a ticket for international services:

  1. e-ticket: a ticket you must print yourself at home.
  2. collection from one of the National Express offices,
  3. by post: allow 7 working days.

Note: In some cases e-tickets may be not available for the journey, this happens when the connections are made with companies other than Eurolines. You can still buy a ticket online, but it will be delivered by post or it will be ready to collect from the offices of National Express.

4. How far in advance can you book a Eurolines ticket?

Eurolines timetable updates twice a year, the first one is for summer (1 April - 31 October) the next one is for winter (1 November - 31 March). You should make reservations before the change in the timetable.

5. Can I book an open jaw (a return originating from a different stop)?

  • An open jaw return, sometimes known as a round trip, is one that takes you from A to B, but returns to or from a different location - C to A or B to C.
  • Eurolines allows international reservations in open jaw type, but they are not available online, call Eurolines +44 (0) 08717 818177

6. Is it possible to buy tickets online for travel from Britain to other European countries living outside the UK or outside Europe?

You can book e-tickets from anywhere in the world. Just follow the same instructions as in point No. 3, but the only form of delivery of the ticket is a form of e-ticket, it means that you must print the ticket yourself.

7. A guide to the tariffs

Here are some of the fares offered by Eurolines:

Funfares - the cheapest tickets available only online on a limited number of routes. The earlier you book the ticket, the more likely it is that you'll get the lowest price.
On the day ticket - tickets purchased on the day of travel, amendable, non-refundable.
Flexible ticket - tickets purchased at least one day before the planned journey, amendable and refundable.
Advance Ticket - is offered to customers who purchased tickets at least seven days prior to travel. Apex tickets are not refundable, but you can change your reservation.

8. How to find the cheapest connection available in Eurolines?

The cheapest option to travel Eurolines is to get the Funfare ticket (Even for £15). If you are interested in finding the connections in that fare click here.
Another way to find a cheap connection at Eurolines is buying a ticket at least 7 days prior to travel. You can get a Advance ticket.

9. How to change the ticket?

Changes can be made before travel by calling Eurolines +44 (0) 8717 81 81 81. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time)

Callers must have the data from the credit / debit card. Please note that your reservation change may change to higher tariffs and an administrative fee will be charged.

However, if the passenger is already abroad and has to make changes to the booking then he needs to contact Eurolines office in the country in which he currently resides. Click here to obtain a list of addresses in Europe.

10. Discounts and discount cards offered by Eurolines for children, youths, disabled persons and families.

Eurolines discount card - if you travel frequently or if you're in the tour, you can take advantage of attractive discounts on a range of Eurolines services.

There are two types of cards:

  1. For a period of three months for £23,
  2. For a period of six months for £43

You will receive 25% discount every time you buy a ticket for the Eurolines connection (while the card is valid).
If you want to buy a Eurolines Discount Card, simply visit your local Eurolines office.

How to book with this discount?

  • Directly on the website of National Express or Eurolines. Journey planner will find the connection. Fill in all fields, then click the See Tickets & Prices button. After selecting a connection, a person must select the number of people travelling and the type of passenger. If this is a senior, bypass the field Adults and select the number of passengers in the box Children (aged 0 to 12 inclusive), Young persons (aged 13 to 25 inclusive), Senior (aged 60 or over).

Another constant discount is Eurolines Pass - "Unlimited travel in Europe".

Want to see the most interesting cities in Europe and does not strain the family's budget?

Eurolines Pass allows flexible and unlimited travel between 41 European cities.

Plan your trip to Europe, you have two options: 15-days pass & 30 days pass.

If you want to buy Eurolines Pass click here

11. What is the exact address and phone numbers to the Eurolines company?

  • Asking for advice, wanting to change the ticket or for refund, please contact National Express / Eurolines booking line +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time).
  • Helpline for people with disabilities +44 (0) 8717 818179
  • Textphone for customers who are deaf or with hearing difficulties : +44 (0) 121 455 0086
  • Postal address for Eurolines customers:

    Eurolines (UK)
    4 Cardiff Road
    Luton
    Bedfordshire
    LU1 1PP
  • website: www.eurolines.co.uk

12. Your ticket guarantees you a seat.

You can sit on any vacant seat when you board the coach. Seat is automatically guaranteed at time of ticket purchase. Ticket reservation system does not provide for the purchase of tickets when there are no seats available.

13. The luggage allowance.

The luggage allowance on Eurolines coaches is two medium sized suitcases per customer (1 piece of luggage on certain routes!!!), each weighing no more than 20 kilograms and 1 piece of hand luggage, which must be located on the shelf above your head or under the passenger seat.

A medium sized suitcase is defined as not exceeding: Height 70cm x Width 30cm x Depth 45cm.

Skis and surfboards can be carried but are subject to space being available.

Although there are many items you can carry on board a coach, there are a few items that Eurolines do not allow, to ensure the safety and comfort of other passengers and their luggage. Unfortunately Eurolines is unable to carry items that are perishable including meat and fish, and other items that may be fragile or have sharp or protruding edges.

A full list of items that are not allowed on board are detailed below.

  • Any weapons
  • Drugs or solvents (other than medicines)
  • Live or dead animals
  • Fish or insects
  • Battery powered wheelchairs/disabled scooters, unless they are pre-booked
  • Prams
  • Non folding pushchairs
  • Non folding bicycles
  • Any other items considered unsuitable for carriage by reason of their weight, size, shape or character.

14. Transportation of disabled people and wheelchairs.

Eurolines accept lightweight manual wheelchairs for travel, subject to them being stowed in the luggage hold of the coach. Mobility scooters can also be stowed, but please check with Euroline's Disabled Persons' Travel Helpline before travelling. For further information, please telephone Disabled Persons Travel Helpline on +44 (0) 8717 818 179.

15. Animals and livestock.

Sorry but - no animals can be carried.

16. Bikes.

You can take a bike when you travel with Eurolines, as long as it is designed to fold in half by means of a special link in the main frame and is carried in a proper protective carrying case.

17. Age restrictions and travelling with children

  • All children under 14 years of age must be accompanied by an adult aged 16 or older when travelling with National Express or Eurolines.
  • Children aged 0-18 months, can travel with an adult, but the child must sit in a secured seat, rear-facing,
  • Children 18-36 months of age may travel with an adult, but the child must sit in a secured seat, facing forward,
  • People travelling with a child must ensure a safety seat!
  • Older children (up to 11 years or up to 150 cm in height) may use booster cushions, which are equipped in the coach.

18. How do I find the exact location of my stop when travelling with Eurolines?

If you are boarding at a main bus/coach station or an airport and a specific place is not printed on your ticket, please check the information boards or screens when you arrive.

Please use destination finder to view a map of your stop location in the UK.

19. What should you do if you'll be late for the coach connection?

  • Unfortunately, if the passenger is late for the coach connection and the delay was not the fault of the Eurolines or National Express, the ticket expires, and the passenger will not be able to receive reimbursement for unused tickets.
  • If you know that you'll miss the coach for which you bought a ticket, call Eurolines and ask to change your reservation, the reservations department +44 (0) 8717 81 81 78. Opening hours: 08:00 to 20:00 from Monday to Saturday and from 10:00 to 20:00 on Sunday (UK time). Please note that fees will be charged for making changes.
  • In some cases is better to buy a new ticket, especially if it was bought in the Funfare promotion, the fee may be higher than the value of ticket purchased. All changes are subject to a booking fee and you will have to also cover the difference between the price of a Funfare fare and a Standard fare.

General information about London Victoria Coach Station

London Victoria Coach Station

You have to understand the layout of London Victoria Station because it is not easy.

The generally accepted name is Victoria Station - as a place or district, but this isn't the centre of the interchange, located in one place. There are separate stations with the name Victoria Station for intercity and international transport, local and urban transpot, there is also Green Line Coach Station - only used by the Green Line.

Victoria Coach Station is designed for intercity and international transport, Victoria Bus Station for the urban and suburban transport (red buses). All are in different places.

Victoria Coach Station is on Buckingham Palace Road: 5-10 minutes walk from Victoria Rail Station, there are also public transport stops and a subway station. Victoria Coach Station is used by long-distance and international coaches (including National Express, Eurolines, Megabus).

Victoria Bus Station, for local carriers only (red buses), is located directly at the main exit of the train station and subway station.

Green Line Coach Station is located on Bulleid Way and is the starting point for most of the Green Line routes, including to Luton Airport.

Inside Victoria Coach Station

Luggage

Why not leave a bag or suitcase in a safe place while you visit London, enjoy a meal or arrange something important?

Luggage room at Victoria Coach Station

The luggage room, is open daily from 07:00-23:00. Please note that leaving or collecting may be made no later than 22:45.

For security reasons, all bags are subject to inspection (use of detection equipment). Passengers are requested in certain cases, to open the luggage for inspection (shopping bag, handbag, backpack, bag, suitcase and other things that are put to the deposit). If you refuse, the baggage will be not accepted, and the police will be notified.

Fees

  • Deposits up to 2 hours: £2 / regardless of weight,
  • Deposits 2-24 hours: £3.50 / under 20 kg,
  • Deposits 2-24 hours: £5.50 / over 20 kilograms

Leaving luggage for more than 1 day is possible, the fee is calculated as a multiple of the deposit left for 1 day.

Toilets

Toilets can be found in the following locations:

  • By Gate 2 in Departures (via stairs to basement level)
  • By Gate 12 in Departures (at ground level)
  • In Arrivals (unisex toilets, at ground level)

There are four easy-access toilets for people with impaired mobility, one in Arrivals, two adjacent to the National Express office and one inside the Mobility Lounge opposite Gate 21 in Departures. If you do not carry a Royal Association for Disability and Rehabilitation (Radar) key, please ask the attendant in Arrivals or inside the Mobility Lounge.

Baby Changing

Changing rooms for babies (with access for both mothers and father)s are located; next to the toilet in the arrivals hall and next to the toilets by gates 2 and 12 in the departures hall.

Buffets and kiosks

At Victria Coach Station you'll find plenty of shops, cafeterias and kiosks. You can buy hot and cold meals, a newspaper or a map.

Baggage porters

When arriving at Victoria Coach Station by coach, porters will be waiting in the arrivals hall. This is a voluntary paid service, passengers do not need to use the services of porters.

Payphones

Over 65 public payphones are located in departures and arrivals hall.

Exchange offices

Exchange offices are located in the arrivals hall and in front of gate 11 in the departures hall.

Cash points

Cash points are located at gate 1 and 11 at the main entrance of departures hall.

Check-in

  • Passengers travelling within Britain must arrive at Victoria Coach Station 30 minutes before departure time to check the monitors for gate information.
  • If you are travelling with Eurolines to Ireland or mainland Europe, you should check in at the Eurolines check-in desk by Gate 19, one hour before the scheduled departure of your coach.
  • For those travelling to Ireland and Europe with another operator, you need to arrive one hour before departure to check on the screens from  for gate information. (The operator will take care of  check-in procedures at the gate of departure).

 

http://www.nationalexpress.com/coach/Offers/britXplorer.cfm